Alert Regarding Fraudulent Websites and Suspicious Online Shops

Thank you for your continued patronage of GLULU.

We have confirmed instances where our product images and information are being used on suspicious online shopping sites that have no affiliation with our company.

To ensure you can shop with peace of mind, we would like to provide the following important notice.

 

1. Regarding Fake and Suspicious Online Shopping Sites

We have identified suspicious websites that use our product images and information to make it appear as though our products are being sold at prices below the standard retail price.

Some of these sites unauthorizedly use the logos and branding of real companies, such as home improvement stores that have no partnership with us, to pose as legitimate sales channels.

These sites pose risks such as non-delivery of items after payment, receipt of incorrect products, or the illicit acquisition of your personal and credit card information.

Please exercise particular caution if you encounter sites with the following characteristics:

• Our products are being sold at prices significantly lower than the standard retail price.
• The site uses the logo or design of a real company, but the URL differs from the official website.
• Information such as the operator's name, address, or contact details is unclear or missing.
• Payment methods are limited, or the site contains unnatural or broken Japanese.
  

2. Recommendations for Purchases and Our Response

We recommend that you purchase GLULU products through our official online store.

If we begin selling our products through authorized retailers or distributors in the future, we will announce this on our official online store and official social media channels.

When making a purchase, please verify that you are buying from a retailer officially recognized by our company to ensure a safe shopping experience.

Please be aware that if you purchase products through suspicious websites, we cannot provide support for product quality, safety, delivery, returns, refunds, or exchanges regarding transactions that have no relation to our company.

If you have already proceeded with a purchase on a suspicious site, please contact your payment processor or financial institution, and consult with local police or consumer affairs centers as necessary.

 

■ Reference Information (Source: Consumer Affairs Agency)

The Consumer Affairs Agency website provides guidance on how to identify fake or suspicious shopping sites that impersonate real companies, as well as how to prevent consumer trouble.

If you find a suspicious site or have any concerns regarding a purchase, please refer to the following information:

▶︎ Online Shopping Troubles (Consumer Affairs Agency)

 

If you have any concerns regarding where to purchase our products, please contact us via our chat or inquiry form before making a purchase.

Thank you for your continued support of GLULU.