FAQ
How do I contact you?
Please contact us via the chat in the bottom right.
We typically respond within 1 to 3 business days.
Please note that it may take longer for us to reply during busy periods.
Why does it get cooler?
A water-absorbent pad can be attached to the back of the fan, cooling the air through evaporative heat. The pad itself is also cooled by this evaporation, which further lowers the temperature of the air passing through it. This structure utilizes our company's patented technology.
Can you hear me okay?
There is some operating noise from the cooling fan, which may bother your dog depending on their temperament.
Since it is quiet indoors, the sound can seem louder, so it may be easier for your dog to get used to it if you turn it on after going outside until they are accustomed to it.
How does it work?
Just like air-conditioned clothing for people, it runs using a mobile battery as a power source.
Since standard lithium-ion batteries carry risks such as overheating, we recommend semi-solid state mobile batteries or lithium iron phosphate batteries.
The mobile battery we use is here.
What is the size of the mobile battery?
The battery pocket sizes are as follows:
Small size (L / XL / XXL / FS)
Width 8cm × Height 12.5cm
Large size (Large-M / Large-L / FM / FL)
Width 9.5cm × Height 17cm